Q:WHAT’S YOUR MAIN PRODUCT LINE?
A:Specialized in Receipt printers, Label Printers, Mobile Printers, Bluetooth printers.
Q:WHAT IS THE WARRANTY FOR YOUR PRINTERS?
A:One year warranty for all our products.
Q:WHAT about PRINTER DEFECTIVE RATE?
A:Less than 0.3%
Q:WHAT CAN WE DO IF THE GOODS ARE DAMAGED?
A:1% of FOC parts are shipped with the goods. If damaged, it can be replaced directly.
Q:WHAT’S YOUR DELIVERY TERMS ?
A:EX-WORKS, FOB or C&F.
Q:WHAT’S YOUR LEADING TIME?
A:In case of purchase plan, around 7 days leading time
Q:WHAT COMMANDS ARE YOUR PRODUCT COMPATIBLE WITH?
A:Thermal printer compatible with ESC\POS. Label printer compatible with TSPL\ EPL\ DPL\ ZPL emulation.
Q:HOW DO YOU CONTROL PRODUCT QUALITY?
A:We are a company with ISO9001 and our products have obtained CCC, CE, FCC, Rohs, BIS certifications.
Q: How can i get the price?
A: We usually quote within 24 hours after we get your inquiry(Except weekend and holidays). If you are very urgent to get the price, please email us or contact us in other ways so that we can offer you a quote.
Q: Can I buy samples placing orders?
A: Yes. Please feel free to contact us.
Q: What is your payment term?
A: T/T, Alibaba. This is negotiable
Q: What is the shipping method?
A: It could be shipped by sea, by air or by express(EMS, UPS, DHL, TNT, FEDEX and ect.Please confirm with us before placing orders.
Q: Are you a manufacturer?
A: Yes, we are a manufacturer
Q: What warranty do you offer?
A: Each product with 1 year warranty from date of shipment, expect the human damage and force majeure factor. Beyond the guarantee period machine, we will provide maintenance service and technical support.
Q: What languages and operation systems do you provide?
A: Our printers support diffrent languages include English, Russian, Spanish and so on and backups IOS, Android, Windows, Linux, Oppos operation systems
Q: Are you still worry about compatibility of PC with your software?
A: Berore you make the order, you could test your software If compatible with our hardware, you could discuss your technical requirement with our sales person for professional guidance.
Q: How about the after-sales service?
A: With our experience, it is better for you to have a hardware engineer who can check and solve the problem at the first time, avoid causing other trouble, even to us reversible damage.
Post time: Mar-26-2021
